Terms & Conditions

1. Orders & Deliveries

Orders can be placed via the shopping cart on this web site; by email; by fax; or by phone.

Delivery of items is subject to availability, and Elf Wing Group can not accept responsibility or liability for any item it is not able to supply for any reason.

2. Returns & Refunds Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return delivery costs if the return is a result of our own error (eg. you received an incorrect or defective item, etc.).

If you need to return an item, simply contact our customer service team today on 1300 591 818 and they will happily guide you through the process.

3. Prices & Payment

All prices on the website are exclusive of GST and are indicated as per payment page.

The price of items is the current price at the time of delivery, unless a specific price has been quoted.

4. GST Information

To make things absolutely clear we show on your invoice the price before tax; the GST amount; plus the total amount payable.

Please contact us if you need a tax invoice on your order.

5. Disclaimer

Illustrations in this web site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations. All measurements and capacities are approximate and can vary due to manufacturing changes.The depiction of colours is as accurate as reproduction allows.

Delivery of illustrated merchandise is subject to availability and Elf Wing Group cannot be held responsible for delays. Any merchandise in the web site may be discontinued without notice.

This web site is for the general information in order to purchase items, and whilst all care has been taken, information on this website is not to be taken as a substitute for specific advice. We accept no responsibility for any person who acts on the contents of this web site.